Your shop has an account page for your customers. They open it to see what they have ordered from you, where their parcels are, anything they have sent back, the addresses they have saved and the points they have earned. It is their page, and you never have to keep it up to date.
Your customer signs in with their number
There is no password and no Finocket account. They enter their mobile number, we send a code, and they type it back. That sign-in belongs to your shop only: the same phone number at another shop on Finocket is a different customer, with different orders and a different points balance.Buying as a guest is not the same as signing in
Someone can check out as a guest with nothing but a phone number, because asking for a code before a sale loses sales. But a guest checkout does not open this page. Confirming the code is what unlocks order history, saved addresses and points, so a person who happens to know your customer’s number cannot read their orders.They see where the parcel is, not when it arrives
Every courier scan shows, in your customer’s words rather than the warehouse’s. There is no arrival date, because naming a day needs your dispatch cut-off, the days you actually pack on, and the holidays your courier keeps. Until your shop has published those, a date here would be a guess your customer would hold you to.They raise a return; you decide it on the Returns tab
A customer picks the lines and a reason, and their request appears on the Returns tab of your shop console, with the order, each line and the amount. Approve it, or decline it with a reason your customer reads. When the parcel is back with you, press Mark received. Until you do, their page says you have not received it yet.Refund once the goods are back
After a return is marked received, a Refund button sends the money back the way it came (to the card or UPI payment through your payment provider) or as store credit when the original payment cannot take it. Each return can be refunded once. If the provider does not say whether the refund went through, the return says so and the button does not come back: check your provider’s dashboard before doing anything else.
Points are the same points
The balance shown here comes from the same customer record your till and your invoices already use. There is no second online balance to reconcile: a customer who earned points at your counter sees them online, and the other way round. If your shop does not run a points programme the page says so, rather than showing a zero that reads as “you have earned nothing”.
When the page cannot answer, it says so
“We looked and there is nothing” and “we could not look” are different sentences, and this page never uses the first when it means the second. A panel that failed to load says it failed and calls it our fault. A part of your shop that is not switched on yet says that, rather than showing an empty list your customer would read as their history having vanished.
Their privacy choices, and what you can prove about them
The page carries a “Your privacy choices” panel where your customer agrees to marketing messages, or withdraws that agreement later. What they chose is written down against the exact wording they were shown, with the date, so when somebody asks you what they agreed to, you can answer with the words rather than a tick. Withdrawing adds a new entry rather than erasing the old one, which is what lets the record show both the agreement and the day it was taken back.
Until somebody with the authority to release it has written and approved that wording, your customer is told that nothing has been asked of them and nothing recorded either way. It never shows an empty tick-box, which would read as a refusal they never gave. Publishing the wording is done once, by your platform administrator, and it is a legal document rather than a setting: Finocket will not draft it for you, because a paragraph nobody wrote is evidence of a consent nobody gave.
If the wording is later edited, every record given against the older version says so instead of quietly pointing at the new text. That makes the evidence weaker, which is exactly why it is worth showing.
What is not switched on yet
Online orders, saved addresses and returns need database changes your shop has not received yet. Until they land, the page tells your customers these parts are not ready yet, that nothing of theirs is missing, and that there is nothing for them to do. It does not show them a sign-in form that could not work.